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PulseQR Refund Policy

Last Updated: 2025-05-16

Thank you for choosing PulseQR. We strive to provide a high-quality service and a positive user experience. Please read our refund policy carefully to understand your rights and our practices regarding refunds.

1. Free Trials

  • PulseQR may offer a free trial period for certain subscription plans.
  • If you cancel before the end of the trial, you will not be charged.
  • Once a paid subscription begins, our standard refund policy applies.

2. Subscription Refunds

  • All PulseQR subscriptions (monthly or annual) are billed in advance.
  • We do not offer refunds or credits for partial months of service, unused features, or periods when your account is open but not used.
  • If you cancel your subscription, you will retain access to premium features until the end of your current billing period. No further charges will be made after cancellation.
  • In exceptional circumstances (such as proven technical issues on our end that prevent you from using the service), please contact us within 14 days of the charge. We will review your request and may, at our discretion, issue a partial or full refund.

3. One-Time Purchases

  • Fees for one-time purchases (such as custom QR code designs or special features) are non-refundable unless the product or service is not delivered as described.

4. How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following information:

  • Your full name and account email address
  • The reason for your refund request
  • Any relevant supporting documentation

We aim to review and respond to all refund requests within 5 business days.

5. Chargebacks

If you dispute a charge (chargeback) with your payment provider without contacting us first, your account may be suspended or terminated. Please reach out to us so we can resolve any issues together.

6. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.

7. Contact Us

If you have any questions about our refund policy, please contact us:
Email: [email protected]

By using PulseQR, you agree to this Refund Policy.